All Stundenglass Technologies LLC (“Stundenglass”) products (“Physical Goods”) are sold as is and with all faults, subject to this Limited Warranty. This Limited Warranty applies to Physical Goods, and only for Physical Goods, purchased directly from Stundenglass by the consumer that seeks repair under this Limited Warranty.
Warning: Do not use harsh solvents (such as acidic cleaners) or abrasives. Clean your Stündenglass and accessories with isopropyl alcohol or soap and warm water only.
What does this Limited Warranty cover?
This Limited Warranty covers defects in material or workmanship in Physical Goods under normal use and maintenance during the Warranty Period. During the Warranty Period, Stundenglass will repair or replace, at no charge, Physical Goods or parts of a Physical Goods that Stundenglass has determined is defective in material or workmanship under normal use and maintenance. Stundenglass shall have sole authority to determine whether to repair or replace a defective Physical Good.
How long does the coverage last?
The Warranty Period is 360 days from the date of purchase. If you register your version 2 Stundenglass at stundenglass.com/register within 30 days of purchase then your warranty extends to 10 years. A replacement Physical Good or a Physical Good that is repaired pursuant to this Limited Warranty assumes the remaining warranty period of the original Physical Good or 90 days from the Physical Good’s replacement or repair date, whichever is longer.
What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by: conditions, malfunctions or damage not resulting from defects in material or workmanship, discoloration due to chemicals used for cleaning, damage to the glass or any other parts resulting from misuse, impact, or modifications, scratches or other blemishes not existing at the time of purchase and not reported within 7 days of receiving, corrosion or other long term permanent damage, or normal wear and tear. This warranty also does not cover lost or stolen units or parts.
What do you have to do?
Your Stündenglass serial number must be registered with us to file a claim. Additionally, Proof of Purchase is required along with your claim. This can be an online order confirmation or receipt from a retail store. All claims will be denied without proof of purchase.
To inquire about warranty service, please contact Stundenglass at email@example.com concerning a return authorization. If authorized, purchasers must send the Physical Good claimed to be defective to Stundenglass for determination of whether it is appropriate for repair or replacement. All return shipping costs are assumed by the purchaser.