Return Policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, not used and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, email customerservice@stundenglass.com. If your return is accepted, you are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted. All items will be inspected for use before a refund will be issued. A 10% restocking fee will apply to all opened returns. DO NOT RETURN USED ITEMS. If an item is used and returned anyway, a 50% restocking fee will apply.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, Used items cannot be sent back due to sanitation and federal laws. Perishable goods (such as food, flowers, or plants) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. CRYPTO PAYMENTS will be refunded via e-check. Please remember it can take some time for your bank or credit card company to process and post the refund too.