512-686-6721
customerservice@stundenglass.com

Return Policy

Makers of fine gravity pipes. Gravity Perfected

Shipping Policy:

All website orders are processed within 2 business days pending any US nationally recognized holidays. A tracking number will be listed in your account settings once the order is processed. If you need to change your order or make an update that cannot be completed in your account settings, Please contact customer service at 512-686-6721 and leave a detailed message including your order number and a representative will return your call as soon as possible.

Return Policy:

To be eligible for a full return, your item must be unused and in the same condition that you received it unless deemed defective.

PLEASE CONTACT US FOR A RETURN AUTHORIZATION BEFORE SHIPPING. YOUR REFUND MAY NOT BE PROCESSED WITHOUT A RETURN AUTHORIZATION.

Cancellation:

Orders may be cancelled at anytime before your shipment is processed. If your order has already shipped and still need to cancel your order, please contact us for a return authorization. Return shipping costs are at the customers expense.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We will reject any used items. If you need a replacement part instead, please contact us.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@stundenglass.com.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You will not be responsible for shipping of the replacement parts.

If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Return to:

Stundenglass Technologies Inc.

6001 West Parmer Lane

Suite 370 unit 169

Austin, Texas 78727

512-686-6721